The CBN Certification Program is committed to fair, consistent, and impartial review processes for candidates and certificants. This page provides an overview of the processes available for eligibility appeals, recertification appeals, disciplinary action appeals, and related reporting.
Appeals are reviewed in accordance with CBN Certification Program policies and procedures. The 2025-2026 CBN Candidate Handbook and applicable program policies remain the official sources for requirements, deadlines, and procedures.
Eligibility Appeals
A CBN candidate may submit a formal, written appeal of an eligibility determination. Appeals must be based on one or more documented grounds and must be submitted to cbn@asmbs.org within thirty (30) days of the date of the eligibility notification.
Eligibility appeals are reviewed by a separate Appeals Panel to ensure an independent and impartial review. The Appeals Panel evaluates the appeal based on the eligibility criteria, policies, and documentation applicable at the time of the original decision. The decision of the Appeals Panel is final.
Recertification Appeals
A certificant may submit a formal, written appeal of a recertification determination, including denial of recertification eligibility, rejection of submitted documentation, or other recertification-related decisions made by the CBN Certification Program. Appeals must be based on one or more documented grounds and must be submitted to cbn@asmbs.org within thirty (30) days of the date of the recertification decision notification.
Recertification appeals are reviewed by a separate Appeals Panel to ensure an independent and impartial review. The Appeals Panel evaluates the appeal based on the recertification requirements, policies, and documentation applicable at the time of the original determination. Certificants may be asked to provide additional supporting documentation or clarification during the appeals review process. The decision of the Appeals Panel is final.
Disciplinary Action and Appeals
The CBN Certification Program is committed to upholding the integrity of the CBN credential and protecting public trust in certified professionals. Candidates and certificants are expected to comply with the CBN Standards of Conduct, the ASMBS Code of Ethics, and all applicable CBN Certification Program policies and procedures. Alleged violations may result in disciplinary action, including denial of certification, suspension, revocation, or ineligibility for future certification.
If a candidate or certificant is alleged to have committed a violation, they are afforded due process. This includes notice of the allegation and an opportunity to respond and provide relevant information.
Candidates or certificants who receive an adverse certification decision may request reconsideration before submitting a formal appeal, when applicable. Requests for reconsideration must be submitted in writing within thirty (30) days of the notification and should include any additional information or documentation relevant to the request. If the individual is not satisfied with the outcome of reconsideration, a formal written appeal may be submitted. Appeals must be submitted to cbn@asmbs.org within thirty (30) days of the reconsideration outcome and must be based on documented grounds, such as procedural error, newly discovered relevant evidence, or material misapplication of policy.
Appeals are reviewed by an independent Appeals Panel appointed by the CBN Certification Council. Appeals Panel members may not have participated in the original review or decision. The decision of the Appeals Panel is final.
Reporting Concerns or Feedback
Questions related to certificant conduct, examination security, misuse of the credential, conflicts of interest, or general program feedback may be submitted through the CBN Feedback and Reporting Form.
The reporting process is separate from the formal appeals and reconsideration processes described on this page.
Candidate Grievances
The CBN Certification Program is committed to a fair and transparent process for evaluating candidate concerns related to examination administration. Grievances are limited to concerns regarding examination administration, testing conditions, or unresolved issues with the testing vendor, including possible scoring errors. Grievances do not include challenges to examination content validity or requests related to eligibility determinations or disciplinary decisions, which are addressed through separate reconsideration and appeals processes. If you have a grievance related to your exam experience, please follow this two-step process:
Initial Grievance Submit your concern in writing to the testing vendor, PSI, in accordance with their procedures at examschedule@psionline.com.
Formal Grievance If the issue is not resolved by PSI, you may submit a formal written grievance to the CBN Certification Program within 30 calendar days of your examination date. ASMBS staff will coordinate with the testing vendor as needed and present the issue to the CBN Certification Council for review. A final determination will be provided in writing. For additional information on submitting a grievance, please contact cbn@asmbs.org.